About My Stay
How do I check in?
Standard check in is 1400hrs but an earlier check in is sometimes available. We may not know if this is possible however, until the day of check in. It is advised to contact us as soon as your travel arrangements are known so we can guide you as to when you are able to check in.
How do I check out?
Check out is by 1000hrs on the day of departure. Keys are returned by the same method in which they were received. For locked box returns it is advisable to allow sufficient time to return these. Check out is complete once keys have been returned.
For a small charge you can arrange a later departure time subject to availability. If you know you will need to check out later than our standard time, let us know so that we can accommodate you. We will advise you closer to the time of departure what to do with keys.
Can I book additional services e.g. grocery shopping on arrival?
Yes. We can offer a range of additional services which you can book at any time. These include breakfast packs, Food on arrival, extra beds and cots, additional cleaning, dry cleaning, ironing. Please email firstname.lastname@example.org for full details of availability and cost.
What happens if I have a problem on arrival?
It is advisable to contact us as soon as possible if you experience any travel delays as this may affect your check in. We are also at the end of the telephone if you require assistance with directions to your apartment. In the unlikely event something has happened at the apartment, please call us straight away so that we can resolve any issue.