FAQs

All your questions answered about your stay.
If you have any further questions, please contact us here.

Is there a minimum length of stay?

We accommodate guests for all lengths of stay depending on the service you opt for. For serviced accommodation the minimum stay is 2 nights to 6 months – depending on availability and local restrictions. For self catering stays, the minimum stay is two weeks to 6 months depending on availability and local restrictions.

What does a typical apartment look like?

All our Apartments vary, not only depending on the number of bedrooms, but layout as well as furnishings that complements the layout of the apartment. We are happy to provide you with property particulars of individual apartments. Alternatively and subject to availability, we would be happy for you to view these in person.

What facilities are available in the apartment

As a standard offering, apartments have a living space, bedroom, kitchen and bathroom. Most apartments offer open plan living and all provide the main household appliances. ( excluding Washing Machine) On-site parking is available, and free of charge.

What is included in the cost?

Depending on the service you opt for, our rates include the apartment, utilities, internet and housekeeping service to ensure your stay is comfortable and relaxing. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens.

How many people/ children can stay in one apartment?

Guests are limited to the number of beds available this depends on the size of the apartment and the amount of beds required/requested. We do not permit anyone to sleep on the floor or sofa.  Depending on the size of the apartment an additional fold out bed can be arranged as well as travel cots, additional charges do apply.

Do you provide disabled facilities?

Our apartments do not provide complete disabled facilities however if you contact us we can discuss your requirements to see if our apartments are suitable.

Can I start my stay on any day of the week?

Yes, subject to availability you can check in any day of the week. Our check-in is 2pm – 10pm. Please contact us if you plan to arrive after 10pm.

What do I need to bring?

We always recommend adapters, chargers etc. Most of our TV’s have an HDMI cable input however please bring your own cable if you wish to watch TV through your mobile tablet.

Can I reserve an apartment?

Due to the volume of enquiries we receive, we either take full payment in advance or a month in advance whichever is less. This does not affect our cancellation policy. Subject to availability, we can alter dates for you once you have finalised your travel arrangements. This has proven helpful for guests who have not yet finalised their flight and/or visa arrangements.

How do I book?

Online via our booking page, by email to our reservations team at www.homeatthemill.co.uk or, call us on 0161 480 0540

How will I be billed, how do I pay and when do I pay?

Most bookings will pay in advance. For guests who have an account or credit agreement, will receive monthly billing that includes rent for the coming month plus any extra charges for the past month. For long bookings without an account or credit agreement, a payment plan can be arranged which will include an administration fee. You will receive an invoice showing itemised charges. Payments can be made either Online, BACS transfer, Debit/Credit card using 3D Secure payment link or, over the telephone.

Can you bill my company?

Yes. Many of our guests have their bills sent directly to their company. In order to do this however, your company must establish credit with us and authorise your booking

Why do you need my credit card if my company is being billed directly?

A Damage security deposit of £200 is required for each apartment booked. This tends not to be covered by an employer. We can either place a pre-authorisation on your credit card or take funds directly. Either payment method is taken 14 days before check in. Pre-authorisations are automatically released 7 days after check- out and actual payments are refunded up to 48hrs after check out.

Are there any hidden charges?

No. We are upfront about all our charges. All incidentals are charged for either by using the credit card details provided or for charges that exceed the agreed limit. An invoice will be issued for any extras and these are paid separately.

When/how will I receive my confirmation?

At the time of booking you will receive via email a booking confirmation with travel directions to your apartment. Your booking confirmation provides information regarding check in & out and some information about the property you will be staying in.

Where are the apartments located?

Our apartments are in town centre locations that have been carefully chosen. They are close to business and commercial areas. Depending on your requirements, we can offer apartments close to work or within easy access to public transportation.

Our locations are convenient to shopping, entertainment and schools.

Can cots/extra beds be provided?

Yes. Travel Cot hire is £30 per week.

Single foldaway bed hire is £20 per night and includes linen and towels.

Should any of these be required for your booking, please list these as a special request on your booking. Or telephone us at least 2 day in advance of requiring as these items are not guaranteed to be available.

Home At The Mill

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